Returns & Exchanges


RETURNS & EXCHANGES

Provisions Mercantile is committed to your satisfaction! If you are not completely satisfied with your purchase, return your order to us within 30 days after purchase for an exchange or a store credit.

*Open commodity items cannot be returned.

How To Return Merchandise
We have two easy ways that merchandise can be returned.

1) Call: 828-676-0600 - or e-mail us to facilitate your return. 

2) Return or exchange your merchandise at our store. Please bring along your receipt.

Damaged Merchandise
If your shipment arrives and appears damaged, just refuse the order. Call us at (828-676-0600), and we will replace your order right away.

If you open the shipment and it's damaged, be sure to keep the original packaging. Then call us at  (828-676-0600) or e-mail us. We'll let you know what your next step needs to be.